Showing all posts in Customer Service

Travelling with Allergies... We can help

by Darrell Mercer

Marine Atlantic transports hundreds of thousands of passengers each year and we recognize that the needs of each person are unique. We understand that customers may have a variety of allergies that affect their travel experience and our staff work very hard to respect these challenges. If you have an allergy that requires special attention, (Read More)




Marine Atlantic recognizes that it can be difficult to carry your baggage with you while you travel. To help make your travel experience more efficient, Marine Atlantic offers a check baggage service for walk-on passengers. Adult passengers travelling with Marine Atlantic may check three (3) pieces of baggage free of charge. The total weight cannot (Read More)




Making a Reservation with Marine Atlantic

by Darrell Mercer

When travelling with Marine Atlantic, it is highly recommended that you make your reservation as soon as you identify your travel plans to secure your preferred crossing and amenities for the trip. While an advance reservation is not required, customers who make reservations avoid the disappointment of sold out sailings or the unavailability of cabins.  (Read More)




Marine Atlantic Welcomes Passengers with Disabilities

by Darrell Mercer

Marine Atlantic is committed to providing an accessible and enjoyable travel experience to our passengers with disabilities. As part of this commitment, we have an active committee of Marine Atlantic representatives and persons with disabilities who ensure our vessels and terminals have been designed for maximum accessibility, define best practices, identify assistive devices to make (Read More)




Things to Know Before You Go – Does Marine Atlantic sell Gravol onboard the Vessels?   While Marine Atlantic offers convenient and comfortable travel options to sail between Newfoundland and Nova Scotia, the weather in this area of the North Atlantic Ocean can sometimes be challenging. For land lovers who haven’t yet grown their sea (Read More)




Thank You for Your Patience and Understanding

by Don Barnes, Vice President of Customer Experience

While we are very happy to have the MV Blue Puttees back in service and excited to have our Argentia service resuming today, no one is happier or more excited than our customers. The past three weeks have been very difficult for our customers and industry partners – reduced availability of reservations, longer wait times (Read More)




Does Marine Atlantic have its own time zone?

by Darrell Mercer

What time is it…well that depends! The Island of Newfoundland is a very unique place; we have our own dialects, food delicacies, a dictionary, and romantic community names that you will find nowhere else in the world.  Of course, we also have our own time zone, Newfoundland Standard Time which is 30 minutes ahead of (Read More)




As with any mode of transportation, it is sometimes necessary for Marine Atlantic to adjust its travel schedule or substitute another vessel on a particular crossing. There are a number of reasons why our schedule could be impacted including poor weather, mechanical issues or medical emergencies. In such cases, we work to minimize the inconvenience (Read More)