Showing all posts in Customer Service

Argentia Service Begins this Weekend

by Darrell Mercer

Summer is finally here! With the start of our seasonal Argentia service, we know that the winter weather is behind us (at least for a few months), and thousands of tourists will be “Taking it on the Road” between Argentia and North Sydney. To our dedicated and hard-working Argentia employees, welcome back! To our new (Read More)

Marine Atlantic adjusts summer schedule

by Don Barnes, Vice President of Customer Experience

Marine Atlantic has adjusted its upcoming summer schedule on our Port aux Basques-North Sydney service. The updated schedule includes 11:45 am and 11:45 pm departures from each port. We’ve made these adjustments to better match capacity and demand. To book a crossing, click here. For passengers who are already booked to travel on our Port (Read More)

Over the past five years, Marine Atlantic has undertaken a significant renewal process to upgrade our fleet, infrastructure and business processes. All of these investments and improvements are designed to strengthen the travel experience that you, our customers, enjoy when using our service. So, if you are travelling with us in the near future, what (Read More)

Photo by Roland Kettle

The past couple of weeks have been difficult; we recognize and understand these challenges

by Don Barnes, Vice President of Customer Experience

Over the past two weeks, Marine Atlantic has experienced a number of schedule and sailing impacts due to severe weather systems and heavy ice affecting the Cabot Strait. While weather and environmental conditions can often be harsh this time of year, the past couple of weeks have been extremely challenging for us. We recognize the (Read More)

Marine Atlantic 2014-15 schedule now available for booking

by Darrell Mercer

Whether you are planning a trip, travelling for business, shipping freight or just want some time away, Marine Atlantic’s 2014-15 schedule and rate structure is now available for booking. This year’s schedule will see a maximized number of popular overnight crossings during the busy summer tourist season providing increased selection to customers. Outside of the (Read More)

Happy Holidays from all of us at Marine Atlantic

by Paul Griffin, President and CEO

The Holiday Season is truly a time to reflect upon the past, the present and the future. For Marine Atlantic, we are very proud of what we have achieved during the past year. We are approaching the final stretch of our 5-year funding commitment and through co-operation, dialogue and hard work we have already significantly (Read More)