Showing all posts in Customer Service

Updates to our Cannabis Policies

by Kimberly Snow, Manager of Customer Relationships

On October 17, 2018, the Government of Canada legalized the use of cannabis in Canada. Like many other companies across the country, we have been working to determine how to best serve the needs of our customers and employees while recognizing the unique service we provide and locations in which we operate. After detailed review, we (Read More)

Our Canadian Forces Appreciation Fare

by Stefan Carew, Digital Communications Officer

  The Canadian Forces Appreciation Fare is a year-round discount offered to serving members and veterans of the Canadian Forces and is a token of appreciation for their current and past efforts in protecting the interests of the people of Canada at home and abroad. In an effort to simplify the eligibility process for the (Read More)

Why Do We Require a Two-hour Check-in?

by Gerard Merrigan, North Sydney Terminal Manager

Depending on the number of vehicles booked for each crossing, boarding can take place anytime within the two-hour window. Loading our vessels with hundreds of cars, commercial vehicles, buses, motorcycles during every crossing requires significant planning, and strategic use of time and deck space. We ask our customers to arrive two hours in advance of (Read More)

We understand that it can be frustrating and inconvenient when weather disrupts travel plans. It can be more problematic when the cancellation has little advance notice. At Marine Atlantic, we try to provide as much notice as possible if there is a potential schedule disruption. We operate in an environment where severe weather and ice (Read More)

Marine Atlantic to Hold 2015 Annual Public Meeting

by Darrell Mercer

Marine Atlantic will hold its 2015 Annual Public Meeting on Wednesday, December 9 in St. John’s. Sharon Duggan, a member of Marine Atlantic’s Board of Directors and Chair of the Corporate Governance Committee, will be joined by our President and CEO, Paul Griffin, and Vice President of Finance, Shawn Leamon, to present our 2014-15 financial (Read More)

Summer Traffic Up and Argentia Trial Discount Deemed a Success

by Don Barnes, Vice President of Customer Experience

Earlier today, I had the pleasure of speaking to the Placentia Bay Industrial Showcase to share some of the positive news we experienced from our summer season. Through our initial analysis of summer traffic, we have seen significant growth in passengers travelling through both Port aux Basques and Argentia ports. Through Port aux Basques, we’ve (Read More)