Showing all posts in Customer Service

Why do we require a two-hour check-in?

by Gerard Merrigan, North Sydney Terminal Manager

Depending on the number of vehicles booked for each crossing, boarding can take place anytime within the two-hour window. Loading our vessels with hundreds of cars, commercial vehicles, buses, motorcycles during every crossing requires significant planning, and strategic use of time and deck space. We ask our customers to arrive two hours in advance of (Read More)




We understand that it can be frustrating and inconvenient when weather disrupts travel plans. It can be more problematic when the cancellation has little advance notice. At Marine Atlantic, we try to provide as much notice as possible if there is a potential schedule disruption. We operate in an environment where severe weather and ice (Read More)




Marine Atlantic to Hold 2015 Annual Public Meeting

by Darrell Mercer

Marine Atlantic will hold its 2015 Annual Public Meeting on Wednesday, December 9 in St. John’s. Sharon Duggan, a member of Marine Atlantic’s Board of Directors and Chair of the Corporate Governance Committee, will be joined by our President and CEO, Paul Griffin, and Vice President of Finance, Shawn Leamon, to present our 2014-15 financial (Read More)




Summer Traffic Up and Argentia Trial Discount Deemed a Success

by Don Barnes, Vice President of Customer Experience

Earlier today, I had the pleasure of speaking to the Placentia Bay Industrial Showcase to share some of the positive news we experienced from our summer season. Through our initial analysis of summer traffic, we have seen significant growth in passengers travelling through both Port aux Basques and Argentia ports. Through Port aux Basques, we’ve (Read More)




Please be advised that the former terminal building in North Sydney will be demolished and removed as part of the terminal re-development project. With these changes, the former North Sydney terminal building’s service road will be closed permanently effective Monday, September 14, and the land incorporated into the terminal marshaling yard. The terminal security perimeter (Read More)




Keeping You Safe and Secure – Our Top Priority

by John Trickett, Manager Corporate Security and Emergency Preparedness

Your safety and security are the greatest considerations in everything we do at Marine Atlantic, with our goal always being the safe and secure transportation of goods and people between the provinces of Newfoundland and Labrador and Nova Scotia. And while our knowledgeable customer experience team is always looking for ways to enhance the overall (Read More)